“Personal Information” includes any information which can identify an individual, presented in any form, such as: age, name, address (incl. email address), telephone, ID numbers, income, credit references and records, ethnic origin, and evaluations.
2. Your Personal Information and the purposes for which information is used
As a general principle, TALKXTRA will identify the purposes for which personal information is collected at or before the time the information is collected.
What information will TALKXTRA collect: When registering with TALKXTRA you must provide TALKXTRA with the following personal information:
(a) your full name;
(b) your address
(c) your email address;
(d) current phone number;
(e) credit card details;
TALKXTRA may also collect Personal Information from such third parties as credit bureaus, employers or personal references or other third parties that represent that they have the right to disclose the information.
Purposes: This information and any other information you provide to TALKXTRA via the Site, email or telephone is required in order to provide you with TALKXTRA’s services and the relevant equipment required to use TALKXTRA’s services. Also to verify your credit status with third party credit agencies and to inform you of any new offers and services which may be of interest to you.
(a) to maintain commercial relations and to communicate with its Customers (which will include, but not be limited to: billing, collection, support, advertising, promotion, account and credit card verification);
(b) to evaluate Customers’ financial status and eligibility for credit;
(c) to identify Customer needs and/or preferences;
(d) to meet legal and regulatory requirements;
(e) to administer and manage its business operations; and
(f) as otherwise required or permitted by law.
3. Limiting use, disclosure and retention
Sharing and use of Personal Information: The over-riding principles TALKXTRA apply are these:
(a) TALKXTRA, and (where relevant) our credit card processing agents or other third parties we share your information with, will not supply your personal data to a third party for commercial exploitation thus, you can rest assured that we will not sell the lists of our Customers’ email addresses to a third party; and
Credit card information: There has been a lot of publicity about credit card security on the internet so TALKXTRA has decided to operate a secure server, to process credit card payments. TALKXTRA encrypts Customers’ credit or debit card information and authorise payment directly. TALKXTRA may transfer to, process and hold your credit card information in countries either within or outside the European Economic Area in connection with performing TALKXTRA’s duties.
Personal Information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of you, the individual or as otherwise required or permitted by law. Personal Information will be retained only as long as necessary for the fulfillment of those identified purposes or as otherwise required or permitted by law.
TALKXTRA may disclose a Customer’s Personal Information to:
(a) another company for the provision of its services to that Customer
(b) a person involved in the development, promotion, marketing or enhancement of TALKXTRA services;
(c) a credit checking or collections agency;
(d) emergency services in an emergency situation;
(e) third party affiliates for administrative purposes (for example, Customer billing, support, marketing, etc.); and
(f) any other third party, upon receiving the consent of the Customer or as required by law.
Such disclosures may in some cases be to recipients outside of UK and European Economic Area.
TALKXTRA will retain Personal Information that has been used to make a decision about an individual long enough to allow the individual access to the information after the decision has been made, and, in the event of an access request or a challenge, long enough to exhaust any recourse an individual may have under the law.
When Personal Information that previously has been collected is to be used for a purpose not previously identified, the new purpose will be identified prior to use. Unless otherwise permitted by applicable law, TALKXTRA will obtain the consent of the individual before information is used for that new purpose.
Occasionally, TALKXTRA will communicate to you special bonus and new product offers that we think may be of value to you. TALKXTRA may retain third parties to assist it in marketing such new or additional TALKXTRA products and services to our Customers (and for such purpose may share Personal Information with such third parties) but will not otherwise disclose or make available any Personal Information to any third parties seeking to market their products to TALKXTRA’s Customers.
All TALKXTRA Customers have the right to choose not to participate in direct marketing of new products and services from TALKXTRA. If you wish to opt-out of receiving targeted communications from TALKXTRA in electronic, printed or verbal format, simply inform us in writing at TALKXTRA: c/o Privacy Officer, email@example.com
The Sites may provide hyperlinks, which are highlighted words or pictures within a hypertext document that may, when clicked, take you to a third party website not controlled by TALKXTRA. Such hyperlinked third party websites may collect and disclose information in a different way to this Site. TALKXTRA is not responsible for the collection, use, or disclosure of information collected through these third party web sites, and TALKXTRA expressly disclaims any and all liability related to such collection, use, or disclosure.
4. Consent to transfer of Personal Information Overseas
Place of processing: The Personal Information held by TALKXTRA is stored on and processed on computers situated in several European Co-locations and (for telephone support) the Republic of Ireland.
The knowledge and consent of you, the individual is normally required for the transfer of Personal Information to a destination outside the EEA, subject to certain exceptions. In certain circumstances, Personal Information can be transferred to a destination outside the EEA without the knowledge and consent of the individual.
Personal Information is transferred abroad for the purpose of performing contractual obligations owed by TALKXTRA to you.
Consent: Where required, TALKXTRA will generally seek consent for the use or transfer the information overseas at the time of collection. In certain circumstances, consent with respect to use or disclosure may be sought after the information has been collected but before use (for example, when TALKXTRA wants to use information for a purpose not previously identified).
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. TALKXTRA will inform you of the implications of such withdrawal. In order to withdraw consent, you must provide notice to TALKXTRA in writing.
5. Limiting collection and cookies
The Site uses a feature of Internet web browsers called a cookie, which is a file that is sent to your browser from the Site’s computers and stored on your computer’s hard drive. A cookie assigns a unique identification code to your computer. On this Site, cookies are used to track and maintain continuity of web sessions such as the subscription process or your viewing of your call details. They also help us track visitors, conduct research, allow you to back click to earlier registration pages viewed by you and improve our content and services.
TALKXTRA’s cookies do not collect Personal Information other than the IP address from which you are accessing the Site which may be considered Personal Information. TALKXTRA only collects Personal Information if you knowingly and willingly provide such information.
You may set your Internet web browser to notify you when you receive a cookie or to prevent cookies from being sent. If you prevent a cookie from being sent, you may limit the functionality of the Site, for more information on disabling cookies please visit www.allaboutcookies.org/manage-cookies
6. Accuracy and removing your details
Personal Information will be updated as necessary for the purposes for which it is to be collected and used.
TALKXTRA will not routinely update Personal Information unless such a process is necessary to fulfill the purposes for which the information was collected. Personal Information that is used on an ongoing basis, including information that is disclosed to third parties, will generally be accurate and up-to-date to the best of TALKXTRA’s knowledge.
7. Safeguards and security
TALKXTRA has invested and deployed a wide variety of technology and security features to ensure the privacy of personal and anonymous information collected by it. In addition, TALKXTRA has implemented strict operations guidelines to safeguard customer privacy at every level of its organisation. Unfortunately, no system is perfect; therefore, TALKXTRA makes no representations or warranties with regard to the sufficiency of these security measures.
TALKXTRA protects all Personal Information regardless of the format in which it is held. The methods of protection include:
(a) physical measures, such as restricted access to offices;
(b) organisational measures, such as security clearances and limiting access on a “need to know” basis;
(c) technological measures, such as the use of passwords and encryption.
Attention: TALKXTRA Limited c/o Privacy Officer: e-mail: firstname.lastname@example.org
9. Individual access
Data protection information: You can obtain further information about data protection laws in the UK or Ireland by visiting the Information Commissioner’s website at www.informationcommissioner.gov.uk or www.oic.gov.ie.You can search for our publicly available Data Protection Notification there, should you so wish.